Frequently asked questions
I have forgotten my password for the web portal. How can I request a new password? arrow_upward
You can generate a new password by clicking on ‘Log in’ on our homepage, then on ‘Password’ and then entering your email address. Not received an email, or your password does not work? Please contact firstname.lastname@example.org.
How can I apply for a new web portal user? arrow_upward
If you already have a contract, you can request a new account by emailing email@example.com. We need the following information: first and last name of the new user and the email address. We will then create a new user account and send the log-in information to the requested email address.
How can I obtain an overview of all my active users? arrow_upward
If you would like an overview of your current user accounts, please send an email to firstname.lastname@example.org and ask for an overview of the current users.
Can an existing web portal user account be deactivated? arrow_upward
Yes. To do so, please send an email to email@example.com with the user-ID which has to be deactivated.
How can I obtain an overview of the queries I have made? arrow_upward
If you would like an overview of your queries, please email firstname.lastname@example.org and ask for an overview of your current queries. In your email, please let us know the desired time period.
Looking for individuals arrow_upward
Please enter as many search terms as possible, in order to receive the most reliable information. If you cannot find an individual but have more detailed information about them, please send us an email at email@example.com
I have questions about a credit information query. arrow_upward
If you need further information about a query you have made or have questions about the rating received, please email firstname.lastname@example.org.
I have more detailed information about an individual listed on the web portal. arrow_upward
Please send us an email at email@example.com. Please attach an invoice or contract, for example, if one is available. We will then check our information and make the necessary adjustments.
I have questions about the CDP interface. arrow_upward
If you have questions about the CDP interface, please email Information Services: firstname.lastname@example.org.
How can I request an invoice? arrow_upward
Please contact us via email at: email@example.com. We will happily send you an invoice.
I have questions about the contract or other products arrow_upward
Our products are explained under Factsheet / User Guide. If you have further questions, please email firstname.lastname@example.org.