You can generate a new password by clicking on ‘Log in’ on our homepage, then on ‘Password’ and then entering your email address. Not received an email, or your password does not work? Please contact credit.information@intrum.com.

If you already have a contract, you can request a new account by emailing credit.information@intrum.com. We need the following information: first and last name of the new user and the email address. We will then create a new user account and send the log-in information to the requested email address.

If you would like an overview of your current user accounts, please send an email to credit.information@intrum.com and ask for an overview of the current users.

Yes. To do so, please send an email to credit.information@intrum.com with the user-ID which has to be deactivated.

If you would like an overview of your queries, please email credit.information@intrum.com and ask for an overview of your current queries. In your email, please let us know the desired time period.

Please enter as many search terms as possible, in order to receive the most reliable information. If you cannot find an individual but have more detailed information about them, please send us an email at credit.information@intrum.com

If you need further information about a query you have made or have questions about the rating received, please email credit.information@intrum.com.

Please send us an email at credit.information@intrum.com. Please attach an invoice or contract, for example, if one is available. We will then check our information and make the necessary adjustments.

If you have questions about the CDP interface, please email Information Services: information.services@intrum.com.

Please contact us via email at: credit.information@intrum.com. We will happily send you an invoice.

Our products are explained under Factsheet / User Guide. If you have further questions, please email credit.information@intrum.com.